Shipping policy
Shipping Policy
Shipping and Delivery:
- Orders typically ship within 72 hours.
- Delivery within Europe usually takes 7 to 15 business days after dispatch.
- Standard shipping is FREE for orders over $100
- We use Apple Express, Canada Post and UPS for Canadian orders.
Important Notes:
- Shipping timeframes are based on the advertised dispatch date.
- During sales and peak periods, expect extended dispatch times.
Covered Protection:
Insured Shipping guarantees replacement if your order is confirmed lost or stolen by the courier. If you decline covered protection, we cannot guarantee replacement for lost or stolen orders. You can upgrade to covered shipping at checkout.
SHIPPING TIME Shipping time varies by location. These are our estimates:
United States: 7-15 Business days
Canada, Europe: 7-15 Business days
Australia, New Zealand: 7-15 Business days
TRACKING INFORMATION:
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us here.
CUSTOMS:
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
CANCELLATION:
Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!
LOST/MISSING PACKAGES:
Littlemaelya is not liable if an incorrect address is entered during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
RETURN POLICY
We offer free returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
- Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
- You must provide a photo of your item/s prior to shipping so we can assess the condition.
*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.
** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.
Please contact us here to initiate your return.
